Complaints Research

A legal team from Nottingham Law School was awarded a 6-month contract to research the complaints and disciplinary procedures of the insolvency profession. Professors Adrian Walters and Mary Seneviratne investigated current procedures as a first step towards ensuring that they are adequate to meet a burgeoning industry.

The research looked at complaints handling by individual IPs and their firms and the steps that are being taken by them or their professional bodies to monitor the existence, effectiveness and fairness of such systems.

The results provide a basis for comparisons with best practice in other sectors of the economy and will help to identify whether current systems in the insolvency profession are meeting the needs of all parties involved or not. And, if not, what improvements need to be made.

The research report can be accessed on the Nottingham Trent University website at

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